Front Office Manager

Role overview

Responsibilities

• Manage the Reception and Nights teams.
• Ensure internal audits and operational checks are completed.
• Maintain high front office standards and exceed guest expectations throughout the guest journey.
• Set the tone for guest visits and deliver a consistently high level of service.
• Support internal development and progression within the hotel operation.

Contract and hours

• The source states that this is a permanent position.
• The stated hours are 45 hours.
• The listed rate of pay is £35,000, but no salary cadence is specified.

Benefits

• Staff, friends and family room discounts are available across Malmaison, Hotel du Vin, Frasers Hospitality and Accor hotels.
• Benefits include dining discounts, funded apprenticeship programmes, high street discounts and healthcare cash plans.
• Additional benefits after probation include private medical healthcare, a KPI-based bonus plan, critical illness cover and life assurance.
• The employer provides employee assistance, sustainability initiatives and anniversary complimentary stays.

Employer information

Requirements

• Experience managing or supervising hotel front office operations.
• Ability to lead the Reception and Nights teams.
• Ability to maintain high service standards and exceed guest expectations.
• Ability to complete internal audits and operational checks.