Reservation Agent

Role overview

Key responsibilities

• Manage OTA listings, rates, inventory, and availability across multiple properties.
• Set up and maintain cancellation policies, payment terms, booking restrictions, and promotions.
• Keep property descriptions, room details, photographs, and amenities accurate across OTA platforms.
• Monitor demand, competitor pricing, and booking trends; recommend pricing and promotional strategies.
• Review performance and identify opportunities to improve visibility, conversion, occupancy, and revenue.
• Maintain rate parity, coordinate inventory updates, and reduce overbookings and discrepancies.
• Coordinate booking operations with property teams and the cluster reservations office.
• Liaise with OTA account managers, resolve issues, and explore growth opportunities.
• Prepare reports on bookings, cancellations, revenue, and channel performance.

Candidate requirements

• Hands-on experience managing OTA platforms such as Booking.com, Expedia, and Agoda.
• Strong understanding of OTA policies, rate plans, promotions, and inventory management.
• Strategic, analytical approach to online distribution and revenue opportunities.
• Ability to manage multiple properties and prioritize tasks in a busy cluster reservations office.
• Familiarity with channel managers and property management systems.
• Strong communication, coordination, and attention to detail.
• Multi-property or cluster reservations experience is preferred.
• Immediate joiners are preferred.

Salary and benefits

• Salary stated as AED 2,200–2,500 per month in the pay details; another salary statement lists 2,500–2,700 without a stated cadence.
• Food, accommodation, and visa are provided.

Work location

• Work location is in person.