Assistant Front Office Manager

Role overview

Requirements

• Minimum three years of UAE hotel experience as a Front Office Manager.
• Strong knowledge of front office operations, reservations, guest relations, and hotel procedures.
• Experience managing front office teams and daily shift operations.
• Good knowledge of PMS and OTAs.
• Excellent communication, leadership, and problem-solving skills; ability to resolve guest complaints professionally.
• Strong understanding of room inventory, occupancy, and revenue management.
• Must work rotational shifts, including weekends and public holidays, and perform independently under pressure.
• Immediate joiners are preferred.

Responsibilities

• Oversee daily front office operations and ensure smooth shift transitions.
• Supervise, train, and guide front office team members.
• Manage guest check-ins, check-outs, reservations, and special requests.
• Monitor room availability, occupancy, and daily revenue performance.
• Handle guest complaints and ensure high guest satisfaction.
• Coordinate with housekeeping, reservations, and other departments.
• Ensure compliance with hotel policies and operational standards.
• Support hotel management in achieving operational and revenue targets.

Compensation and benefits

• Salary is AED 3,000–3,500 per month, negotiable based on experience and qualifications.
• Company-provided accommodation, duty meals, and employment visa.

Schedule

• Full-time employment with rotational shifts.

Workplace

• Work location is in person.