Reservation Agent

Responsibilities

• Follows the personal hygiene, freshness, well-groomed and always maintain cleanliness specially using deodorant and mouthwash at the beginning and during the duty.
• Acts promptly and professionally on guest needs.
• Displays good teamwork towards his colleagues
• Maintains the Maximum Operating Standards and the Rosewood Standards.
• To sell our guest rooms the highest possible occupancy at the maximum achievable rate.
• To promote all hotel restaurants to assist in achievement of the revenue goals set by the hotel management.
• To up sell to every guest at every sales opportunity the products of Rosewood hotel
• Ensure that personal product knowledge is maintained to the highest level so that the guest receives a professional, competent, and consistent service
• Cooperates with all departments in the hotel for room reservations
• To assist the revenue team in achieving their set revenue and customer service goals as set by the revenue manager
• Abides to the daily tasks list and ensures the timely implementation of each action; this list will be set and agreed upon with the Reservation Manager or his assistant in his absence.
• Handles the individual guest reservation in a professional manner and obtains all required guest profile details. As per the SOP (Standard Operating Procedure)
• Handles all reservations for rooms, in a professional manner and at all times seeks opportunities to up sell to those guests
• Assist the revenue secretary in confirming ALL reservations if required
• Handles group reservations in accordance SOP guidelines
• Books the limousine service and ensure the availability as required
• Cancels all nonguaranteed bookings by 3 pm one day before arrival during high season and informs the front office.
• Records the daily statistics as per departmental policy
• Rechecks the next day’s arrivals with the reservation papers in order to update all guest requirements.
• Coordinates with the accounting department regarding credit letters and 3rd parties and strictly adheres to the hotel policies.
• Briefs the Reservation Manager or his deputy on special bookings received during his shift.
• Be fully aware of all the hotel promotions and sell to the best of your trained ability.
• Develops positive relationships with all regular guests
• Ensures that all reservations are completed and booked as per the departmental policies,
• Coordinates effectively and timely with all other departments
• Carries out other duties that may from time to time be assigned to him by his superiors