Director of Wellness

Why Join Us?

About Rosewood Doha

Our Associate Experience

• We believe exceptional work deserves exceptional care.
• At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.
• This includes:
• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey
• These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role

• Essential duties and responsibilities:
• Provides strategic direction for business growth.
• Develop and implement the agreed annual budget and business plan.
• Monitors the financial perfo1mance and operations to support the objective of the Department.
• Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.
• Responsible for establishing the annual department events calendar with global/local retail partners.
• Responsible for ensuring the approval and implementation of the annual local, members & events calendar.
• Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.
• Establishing the Asaya Spa as the primary wellness destination within the city, elevating the brand presence to be "top of mind" for all local guests.
• Advocate of innovation in supp01t of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.
• Passionate about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics and physical/mental health.
• Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing.
• Oversee the overall marketing and member/guest utilization of the services and facilities of the Asaya Spa.
• To collaborate with the Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel.
• Implement and maintain a high standard of wellness programs, following guidelines and benchmarks set by Forbes.
• Conduct regular quality assessments using (LQA) methodologies to ensure excellence in service delivery.

Financial Responsibilities

• Responsible for the business channels of membership, online bookings, services sales, and retail sales. Achieving GOP.
• Establish and manage a robust membership program, fostering a sense of community and engagement among members.
• Analyze membership data and feedback to continuously improve and tailor programs to meet the diverse needs of our members.
• Cultivate and maintain strategic partnerships with in-house businesses partner, such as; hair salons, barbershops, padel facilities, and other relevant entities.
• Collaborate with partners to create integrated wellness experiences, such as joint promotions, exclusive discounts, and co-hosted events.
• Cost Management while maintaining standards.
• Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.
• Financial plans for spotting trends, measuring productivity and monitoring progress.
• Ensure the establishment and execution of all financial, operational, and departmental goals.
• Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance and outline tactics to achieve budgets and GOP.
• Arranges new vendors, orders through PO system, maintains the checkbooks, receives all goods and inventories in a timely manner and works with Managers for successful month-end closing.
• Maximize departmental revenues for the hotel through appropriate yield management, up-selling initiatives and working closely with the relevant Department Heads.
• Ensure all hotel Company and local rules, policies and regulations relating to financial record keeping. Money handling and licensing are adhered to. Including the timely and accurate reporting of financial information. I
• Establish annual depm1mental operating budgets as well as capital expenditure and manpower budgets.
• Responsible for reporting nightly reforecasting based on key factors such as hotel occupancy, local business ration and utilization.
• Ensure that department associates understand their individual targets and the financial goals of the hotel.

Talent & Culture Responsibilities

• Driving the Company value, culture, and brand throughout the organization.
• Lead the wellness team of holistic wellness and spa professionals.
• To be conscious and active in a Asaya Spa & Wellness lifestyle and strive to inspire wellness-focused change in others.
• Hire, train, and supervise all associates.
• Maintaining meeting and training calendar and projects.
• Deliver the defined Brand concept through all areas of the Asaya Spa and ensure that all associates are highly skilled and professional in their approach.
• Ensure that the departmental training manual is continuously updated, maintained, and used effectively.
• Ensure that all aspects of associate performance are managed within the department including training, on-going associate feedback, counselling and disciplinary requirements, and the associated annual Performance Reviews and development plan. These aspects must be carried out in accordance with T&C guidelines.
• Ensure that the department associates follow all hotel, company and local rules, policies and regulation relating to safety, hygiene, and emergencies.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Do not engage in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.
• Keep an open and flexible attitude; be willing to change.

Information Security

• Identify and regularly review the classification levels of all information of wellness department associates.
• Guest information and staff personal records are being secured effectively to ensure the confidentiality, integrity, and availability of the informational assets.
• Authorize appropriate user access to guest information and staff personal records; remove access when it is no longer required.

Brand Integrity

• Actively live and breathe the company's vision and mission.
• Driving the Company value, culture, and brand throughout the organization.
• Ensures brand integrity and clarity are always maintained.

About Us