Research Lab IT Manager
Role Overview
The Allen Discovery Center is dedicated to the advancement of basic biology and biomedicine, and to becoming a leader in an integrated approach to the control of biological structure and function.
Through a combination of developmental biophysics, computer science, and cognitive science, the work of the Center seeks a multi-level understanding of natural and synthetic living forms.
Exploiting novel mechanisms of cellular decision-making, we seek to understand and augment the information processing, computation, and patterning processes that implement the generation and regenerative repair of anatomical structures.
Our goal is to complement the mainstream advances focused on the genetically specified hardware of life with new approaches to reprogramming the physiological software inherent in living tissues.
Technology is being developed to modulate the bioelectric communication that enables cells to coordinate their activities toward specific anatomical and functional outcomes.
Using this bioelectric interface, we develop ways to exploit the collective intelligence of cells toward transformative applications in birth defects, regenerative medicine, cancer reprogramming, and synthetic bioengineering.
Key Skills for This Role
Full Job Posting
Basic Requirements
- Bachelor's Degree Data Science, Computer Science, or related discipline
- 5+ years delivering IT support in a research or scientific environment, or an equivalent combination of education and experience
- Proficiency in operating systems (Windows, MacOS, Linux) and server administration.
- Knowledge of local area networks, network administration, network protocols, firewalls, and data security practices.
- Demonstrated experience in supporting a research-intensive environment, i.e. scientific laboratories, including familiarity with the scientific computing environments and software used there (e.g. MATLAB, R, Python).
- Strong technical skills in the configuration, installation, and troubleshooting of email and web clients, Antivirus software, TCP/IP, and imaging software as well as experience troubleshooting peripherals (printers, scanners) and handheld devices (mobile, tablets).
- Working experience with endpoint management and remote support tools, such as Ivanti Endpoint Manager, Microsoft SCCM/MECM, Microsoft Intune, JAMF Pro, or BeyondTrust Remote Support, etc.
- Strong understanding of emerging AI technologies and the ability to evaluate and recommend their application within the research enterprise, navigating university review and approval processes and considering intellectual property, security, privacy, and other relevant requirements, together with the resourcefulness to use AI tools as a practical aid in diagnosing and resolving unfamiliar, undocumented, or older systems.
- Strong knowledge of desktop security and standards (security/networking).
- Significant experience with backup and recovery strategies, WINS, DHCP, DNS, and TCP/IP, and existing products/solutions for backup in a dynamic research environment.
- Working knowledge of data management best practices for scientific computing, including organizing, archiving, and backing up large research datasets, and verifying that backups can be restored, and evaluating backup products and solutions for a dynamic research environment.
- Demonstrated ability to independently evaluate technology options and vendors or central-IT proposals, and to advocate effectively on behalf of researchers - including identifying gaps between proposed solutions and research requirements, recommending appropriate alternatives, and clearly communicating trade-offs to non-technical stakeholders.
- Experience with IT asset lifecycle management, including inventory, tagging, tracking, and retirement of hardware.
- Experience mentoring, training, or overseeing junior technical staff, student workers, or interns.
- Experience with configuration, setup, and support of laboratory instrumentation and complex lab functions in a sciences/research setting.
- Experience supporting legacy or vendor-locked computers attached to laboratory instruments, including systems that cannot be upgraded or patched and must be kept running safely.
- Experience researching and comparing technology options (storage, hardware, software, services) and presenting clear recommendations and trade-offs to non-IT stakeholders.
- Strong organizational and attention to detail skills are a vital part of the overall success within this position.
- Commitment to the Center mission, and flexibility to solve problems in whatever way needed to enable scientists to achieve their goals.
- Demonstrated excellence in communication and the ability to deliver professional customer service, end user training and consultation, effective team and project work, and to build durable working relationships with colleagues in TTS while still representing the Center’s needs.
Preferred Qualifications
- A+, Network+, ITIL, or other industry-standard certifications.
About Tufts University
Private research university providing higher education.
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