AI Platform Manager
Role Overview
Tufts Technology Services (TTS) is Tufts' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university’s mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve. We are a community of problem-solvers, innovators, and stewards of trust who take pride in building technology foundations that are reliable, secure, and designed for the future. We bring together technology expertise across academic, clinical, infrastructure, operations, research, and student domains, applying our knowledge of digital transformation and effective user experiences. Guided by our core values of innovation, integrity, collaboration, optimism, supporting success, and community-centered service, we’re not just maintaining technology—we’re shaping how it enables discovery, connection, and impact across the university and beyond.
Key Skills for This Role
Full Job Posting
Basic Requirements
- Bachelor's Degree in information technology, computer science, information science, higher education administration, or a related field, or an equivalent combination of education and relevant professional experience.
- 3-5 years of experience administering and managing enterprise technology platforms, cloud-based services, software-as-a-service applications, or other complex digital services.
- Experience managing users, permissions, system configuration, service requests, vendor escalations, and operational documentation.
- Experience coordinating work across technical and nontechnical stakeholder groups.
- Demonstrated ability to lead complex, high-level strategic programs across a diverse and multifaceted community of faculty, staff, and students.
- Strong project coordination, organizational, problem-solving, and customer-service skills
- Strong written and verbal communication skills, including the ability to explain technical concepts, policies, risks, and service requirements to nontechnical audiences.
Preferred Qualifications
- Experience administering generative AI, machine learning, API gateway, identity and access management, or cloud infrastructure services.
- Experience working in higher education, research, healthcare, or another decentralized and highly regulated organization.
- Familiarity with large language models, AI coding assistants, agent-building tools, APIs, Model Context Protocol, and retrieval-based AI systems.
About Tufts University
Private research university providing higher education.
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