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Representative II, BPS Client Service & Support

Fis
IND
Full-time
Mid · 4+ years experience
Discovered 2 weeks ago
servicenowsharepoint

Full Job Posting

What You Bring

  • Bachelor’s degree or an equivalent combination of education and relevant work experience.
  • 4+ years of experience in user access administration, IAM operations, or application access support roles.
  • Strong experience working in audit-driven or regulated environments.
  • Solid understanding of the user access lifecycle (joiners, movers, leavers).
  • Hands-on experience with ticketing systems such as ServiceNow (SNOW) and TeamSupport.
  • Knowledge of security controls, access governance standards, and access review processes.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Ability to manage high volumes of work while meeting strict SLAs.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a global team environment.
  • Quality-focused, compliance-driven mindset with strong documentation and tracking skills.
  • (Note: Profiles of Server Administrators, SharePoint Administrators, and UNIX/Windows System Administrators are excluded.)
  • What We Offer You
  • A high-impact role supporting critical business and client applications.
  • Strong exposure to information security, access governance, and compliance.
  • Opportunity to work in a global operating model with cross-functional stakeholders.
  • A multifaceted role with a high degree of responsibility and learning opportunities.
  • Competitive salary and benefits.
  • A wide range of professional development and career growth opportunities at FIS

Qualifications

  • Bachelor’s degree or an equivalent combination of education and relevant work experience.
  • 4+ years of experience in user access administration, IAM operations, or application access support roles.
  • Strong experience working in audit-driven or regulated environments.
  • Solid understanding of the user access lifecycle (joiners, movers, leavers).
  • Hands-on experience with ticketing systems such as ServiceNow (SNOW) and TeamSupport.
  • Knowledge of security controls, access governance standards, and access review processes.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Ability to manage high volumes of work while meeting strict SLAs.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a global team environment.
  • Quality-focused, compliance-driven mindset with strong documentation and tracking skills.
  • (Note: Profiles of Server Administrators, SharePoint Administrators, and UNIX/Windows System Administrators are excluded.)
  • What We Offer You
  • A high-impact role supporting critical business and client applications.
  • Strong exposure to information security, access governance, and compliance.
  • Opportunity to work in a global operating model with cross-functional stakeholders.
  • A multifaceted role with a high degree of responsibility and learning opportunities.
  • Competitive salary and benefits.
  • A wide range of professional development and career growth opportunities at FIS

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