Remediation Pod - Senior Solution Architect

The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE). Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account's product configuration, identifies root causes of product-related delivery failures, and drives hands-on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer's use cases.

Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities

Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices

Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk

Surface product-specific blockers and provide technical status updates during daily Triage Standup meetings

Perform hands-on technical stabilization and reconfiguration of AFLS4CE components

Conduct root cause analysis of product configuration failures and document findings

Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns

Conduct code reviews on AFLS-specific customizations; identify and resolve deviations from product standards

Validate go-live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go-live

Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library

Validate performance and behavior of agentic capabilities embedded in CRM

Support triage and scoping for incoming high-risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing

Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick-start configuration guides

Contribute to the AFLS product feedback register, documenting field-observed feature gaps, bugs, and mobile sync issues for Product Management

Support partner enablement sessions and certification curriculum as a product configuration expert

Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps

10+ years architecting or implementing enterprise Salesforce solutions, including hands-on configuration and code review experience

Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite

Strong root-cause analysis skills and experience stabilizing at-risk technical implementations

Salesforce Certified Administrator required

Salesforce Certified Technical Architect (CTA) or Application Architect credential

Experience coaching SI partners on OOTB implementation patterns

Familiarity with agentic/AI capability validation within CRM