Relationship Manager- Priority Banking

Role Purpose

Key Accountabilities Of The Role

• ***Client/ Business Acquisition :***
• Generating of new business via out marketing activities, gold center contacts and existing network.
• Increasing team revenue and productivity by cross- selling and up-selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.
• Carrying out the function(s) of promoting the financial products.
• Collection of the required information and data.
• Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.
• ***2.
• Channels Cooperation:***
• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.
• 3.
• Management of service delivery:
• Monitoring service levels for customer satisfaction
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad-hoc customer feedback.
• ***4.
• Control and Risk Mitigation:***
• Reviewing of credit applications
• Adhering to laid out processes and procedures
• Ensuring appropriate and adequate documentation
• Identifying trends of errors and proactively advice processes improvements
• Specialist Skills / Technical Knowledge Required for this role:
• University degree or a recognized professional certificate.
• Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB’s Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/ retail.

Hnis

• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Specific Knowledge of UAE banking practices , regulations & risks

• UAE Financial Rules & Regulations Certification

• International Certificate in Wealth and Investment Management (Level 3)
• Risk in Financial Services Certification
• International Certificate in Advanced Wealth Management (Level 4)
• Good Knowledge of competitors in the local market
• Must have led a team of professionals
• Detailed knowledge of service standards
• Training & Presentation skills
• Computer Skills
• Previous experience:
• Minimum (5) years of Related Banking experience in U.A.E