Relationship Manager- Priority Banking

About This Role

Role       : Relationship Manager- Priority Banking Location : Al Ain                

Role Purpose: To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients’ financial needs.

Key Accountabilities of the role Client/ Business Acquisition : •    Generating of new business via out marketing activities, gold center contacts and existing network.

•    Increasing team revenue and productivity by cross- selling and up-selling.

•    Acquiring new to bank customers.

•    Identifying new potential expansion locations.

•    Converting in-bound and outbound leads to sales.

•    Building a strong trust relationship with key customers.

•    Maintaining a loyal pool of customers/alliances who refer potential customers.

•    Carrying out the function(s) of promoting the financial products.

•    Collection of the required information and data.

•    Evaluation of the clients’ ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

2.    Channels Cooperation: •    Making referrals to other channels based on identified customer needs.

•    Smoothly implementing of Priority Banking services across surrounding branches.

3.    Management of service delivery: •    Monitoring service levels for customer satisfaction

•    Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.

•    Getting ad-hoc customer feedback.

4.    Control and Risk Mitigation: •    Reviewing of credit applications

•    Adhering to laid out processes and procedures 

•    Ensuring appropriate and adequate documentation 

•    Identifying trends of errors and proactively advice processes improvements    

Specialist Skills / Technical Knowledge Required for this role:

•    University degree or a recognized professional certificate.      

•    Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.      

•    Detailed knowledge of ADIB’s Retail Banking products & services.      

•    Experience in sales, product development or wealth advisory to priority banking customers/ retail.

HNIs •    Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures

•    Specific Knowledge of UAE banking practices , regulations & risks

•    UAE Financial Rules & Regulations Certification

•    International Certificate in Wealth and Investment Management (Level 3)

•    Risk in Financial Services Certification 

•    International Certificate in Advanced Wealth Management (Level 4)

•    Good Knowledge of competitors in the local market

•    Must have led a team of professionals

•    Detailed knowledge of service standards 

•    Training & Presentation skills

•    Computer Skills

Previous experience: Minimum (5) years  of Related Banking experience in U.A.E