Operations Officer - Transfer Unit
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Key skills for this role
About the Role
Role: Operations Officer - Transfer Unit Location: Abu Dhabi Role Purpose: Transfer Operation Officer main responsibility is to ensure smooth operations of daily routine work to be carried out without any major hurdles and ensure that client [business] served well to carry on the daily operations.
Key Skills for This Role
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Role Purpose
Transfer Operation Officer main responsibility is to ensure smooth operations of daily routine work to be carried out without any major hurdles and ensure that client [business] served well to carry on the daily operations.
All these need to be carried within defined policy and procedures and SLAs / agreed timeline.
This position ensure the Bank is protected at all times with appropriate source documents, legally enforceable charge documentations/Securities and monitored through a follow up system for routine actions.
Key Accountabilities Of The Role
- Ensure that the role and responsibilities assigned, which can be updated as and when required, are adequately followed / completed well in time with no compromises on defined policy and procedures / controls.
- Maintain high standard of customer service management
- Manage transfer/registration at land department by coordinating with ADIB customer and sales team to process property registration appointments at land department .
- Handle mortgage for government housing program such as ADHA , SZHP
- Ensure following the schedule of appointment confirmed to sales /customers for registration of properties in respective land department.
- Report issues identified in any process, to be followed, to the line manager on time for timely escalation / resolution.
- Responsible for reviewing cases associated from Booking to Mortgage perfection and completing the tasks within in functional framework. Also responsible for pending cases to be accomplished in due course.
- Provide assistance to Manager in formulating/updating and implementing SOPs for the department and enhance SOP to bring more control.
- Visit banks for Buyout payment and collection of the documents.
- Maintaining tracking MIS of Each Case processes at respective Emirates.
- In depth knowledge to handle the of Home Finance End to End process login till Disbursement.
- All Cases Mortgage and Transfer should be process as per the Policy guideline.
- Complete file conversion from Advance to Ijara within agreed TAT
- Specialist Skills / Technical Knowledge Required for this role:
- A thorough understanding of Banks Policies and Product Knowledge
- A thorough understanding of Islamic Products
- Ability to work with minimal supervision
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