Regional Operations Manager
Role Overview
Leads security service delivery across a portfolio of client sites in a designated region.
Works 40 hours Monday to Friday, with a 1-in-6 weekend Duty Manager on-call rotation.
Key Skills for This Role
Full Job Posting
Role overview
Leads security service delivery across a portfolio of client sites in a designated region.
Works 40 hours Monday to Friday, with a 1-in-6 weekend Duty Manager on-call rotation.
Responsibilities
- Lead regional operations teams and own service delivery, performance, compliance, and client relationships.
- Conduct site visits, audits, and performance reviews; monitor KPIs and service-level agreements.
- Lead recruitment, onboarding, training, and development; support mobilisations and continuous improvement.
- Manage budgets, labour costs, and contract financial performance; investigate incidents and complaints.
- Ensure SIA and BS7858 compliance and promote health and safety standards.
Essential criteria
- Experience in regional operations, operations management, or senior security management, including managing multiple sites and dispersed teams.
- Strong leadership, client relationship, stakeholder engagement, commercial, communication, organisational, and problem-solving abilities.
- Understanding of security operations, best practices, and industry legislation; able to manage pressure and competing priorities.
- Proficient in Microsoft Office and operational reporting systems; full UK driving licence and valid SIA licence.
Desirable criteria
- IOSH Managing Safely, NEBOSH, or equivalent health and safety qualification is desirable.
- Relevant experience in FM, corporate security, retail, logistics, healthcare, education, public sector, mobilisations, transformation, growth, tenders, workforce planning, or TUPE is desirable.
About OCS
OCS UK & Ireland provides facilities management, hard services, cleaning, security, and catering services.
The company describes its values as Trust, Respect, Unity, and Empowerment.
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