Operations Manager

Role overview

Schedule

• Shift pattern is 5 nights on and 3 nights off, with shifts from 21:00 to 07:00.

Responsibilities

• Lead and coordinate Security, Cleaning, Engineering, and contractor activities.
• Keep the centre safe, secure, compliant, and operationally ready for the next day.
• Oversee fire alarms, CCTV, access control, and life safety systems.
• Coordinate incidents, emergencies, business continuity events, and out-of-hours escalations.
• Maintain health, safety, and compliance standards; monitor contractor permits, risk assessments, and safe systems of work.
• Support employee welfare and performance processes; prepare reports, investigations, and handovers.

Essential requirements

• SIA Door Supervisor Licence and First Aid at Work qualification.
• Significant operational management experience in security, facilities management, retail, hospitality, transport, or a similar environment.
• Experience managing multidisciplinary teams and service providers, incidents and emergencies, business continuity, and employee performance, conduct, and welfare.
• Strong knowledge of health and safety legislation and safe systems of work.
• Experience overseeing contractors and permit-to-work systems.
• Excellent communication, organisational, and decision-making skills.

Desirable requirements

• IOSH Managing Safely or equivalent qualification.
• Formal management or leadership qualification.
• Mental Health First Aid qualification.
• Experience in a large shopping centre, public venue, transport hub, or complex estate; knowledge of shopping centre operations and retail environments.
• Experience coordinating multiple departments, activities, and competing priorities simultaneously.

Workplace

• The role oversees physical operations at Manchester Arndale.

About OCS

Benefits

• Company information mentions digital learning, retail discounts and rewards, professional development, and access to earned wages before payday; some benefits may be contract-specific.