Regional Care Trainer

Position Purpose

Skincare & Haircare Education

• Contribute to the formulation of the Skincare & Haircare yearly strategy and roadmap.
• Manage the OGCC Skincare and Haircare training plan, calendar and budget.
• Lead the creation/update of all Skincare & Haircare training modules, ensuring Middle East needs and relevance.
• Develop Skincare & Haircare expertise by implementing certification pathways and delivering Sephora University Skincare & Haircare training modules.
• Lead the implementation and execution of all Skincare & Haircare initiatives including alignment with KSA, communication to stakeholders, follow up and gathering feedback.
• Lead the development of the Skincare Expert Community (including monthly engagement, organization of Experts events, feedback on performance, calibration, building Expert pathway, etc....)
• Ensure to fully equipped direct report and peers from SU to deliver any Skincare & Haircare training initiatives effectively (from TTT, delivery observations and feedback)
• Coaching & Support at store level
• Lead development of Skincare talents, following the internal process, in collaboration with Retail, including identification, coaching, tracking and communicating about progress and learning
• Lead coaching in-store by providing guidelines, assessment, tools and proper post visit feedback, to direct report and KSA trainers
• Set example by conducting in-store coaching visit on weekly basis.
• Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches.
• Partner with Retail & Store Managers to share and align feedback, development plan and follow-up actions through meetings and reports.

Skincare & Haircare Brand Training

• Work with the Beauty Education Manager and Offer Team to align brand training needs and brands to be featured at key training events.
• Drive execution of multi-brand education events, align on agenda, challenge and review all brand content, based on training objectives. Ensure to infuse Sephora DNA into any brand training events.
• Host, animate and drive engagement of Skincare & Haircare brand training in-person and digital
• Drive teach back post brand training, by equipping, inspiring, and following up with attendees.

Management

• Manage the Regional Care Education Expert.
• Support the growth and development of the Regional Care Education Expert through coaching, feedback, and follow-up.
• Support effective delivery of training and in-store coaching of the Regional Care Education Expert.

Skills And Qualifications

• Strong expertise and knowledge in Skincare & Haircare in a retail environment
• Deep understanding of the retail environment s business, training and development needs
• Training and coaching experience being in a retail training role for 3+ years
• Has proven records of coaching and developing team members
• Demonstrate excellent communication, presentation and public speaking skills
• Ability to manage multi-projects with diverse business partners
• Locally mobile with weekly store visits in UAE and able to travel across OGCC countries on monthly basis
• Collaborative, flexible, adaptable, resilient, open to feedback and self-motivated