Recruitment and Conversion Co-ordinator

At Seneca Polytechnic, we offer a flexible working environment that supports innovative thinking and encourages exploring new ideas and approaches. As we adapt to an ever-changing landscape, we continue to promote opportunities for career growth and development. We focus on health and well-being in all ways to provide great employee experience.

The Recruitment & Conversion Co-ordinator plays a key frontline role in supporting Seneca Polytechnic’s domestic enrolment objectives for direct and non-direct, full-time and part-time students. The position provides timely, accurate and personalized advising to prospective students, applicants, influencers and other stakeholders throughout the recruitment, application and enrolment journey.

Working across telephone, email, live chat and in-person channels, the Co-ordinator responds to inquiries, proactively follows up with prospective students and applicants, supports lead nurturing and conversion activities, and represents Seneca at recruitment events, campus tours, school visits and community outreach activities.

The Co-ordinator works collaboratively with Student Recruitment and internal partners including Admissions, Registrar’s Office, Financial Aid, faculties and schools, Marketing and Communications, Seneca Services and other departments. The position also provides training and guidance to student ambassadors and co-op students and contributes feedback and recommendations to identify barriers and improve the prospective student experience.

The successful candidate is highly adaptable and thrives in a fast-paced, high-volume frontline environment. They demonstrate excellent communication, advising, de-escalation and conflict resolution skills and are comfortable managing multiple priorities, changing tasks frequently and adjusting to operational needs.

This position currently operates in a hybrid work environment, with a combination of remote and on-campus work. The successful candidate should be comfortable attending campus regularly and adjusting their on-site presence to support operational needs, meetings and events. Access to a reliable vehicle is required for travel between campuses and to off-site schools and events.

Represents Seneca Polytechnic at recruitment events, Open Houses, information sessions, campus tours, school visits, community events and other activities designed to engage prospective students and influencers.

Leads campus tours throughout the year and provides relevant information about Seneca programs, services, campuses, student experiences and opportunities.

Works closely with the Student Recruitment team to support the planning and delivery of high-impact recruitment activities targeting high school students, community groups, newcomers and other prospective student populations.

Supports faculty-led and program-specific events, webinars, tours and other recruitment activities and provides timely follow-up to participants and leads.

Works collaboratively with Admissions, Registrar’s Office, Financial Aid, faculties and schools, Marketing and Communications, Seneca Services and other internal partners to provide coordinated support to prospective students and applicants.

Liaises with faculty and school contacts to obtain program information, support advising and escalate inquiries requiring specialized academic or program-related assistance.

Provides training, guidance and day-to-day support to student ambassadors and co-op students involved in recruitment, events and prospective student engagement activities.

Shares prospective student feedback, recurring inquiries and emerging issues with internal partners and contributes ideas to improve processes, remove barriers and enhance the prospective student experience.

Utilizes Seneca’s CRM and related tools to document and track interactions with prospective students, applicants and influencers throughout the recruitment and conversion journey.

Reviews prospect and applicant activity, prioritizes follow-up and uses interaction history to support timely and personalized lead nurturing.

Maintains accurate records, contact information, advising notes and follow-up activities in the CRM.

Uses CRM information and available reports to monitor follow-up requirements, identify trends and support recruitment and conversion activities.

Two (2) years' experience in a related function preferably within the college or university system. Supporting prospective students and applications through advising. As well as some experience in giving presentations is essential.

Internal Posting Date: September 29, 2026 Internal Closing Date: October 6, 2026 Job Type: Permanent, Full-Time Hours: 35 hours per week + OT as required Work Type: Hybrid Shift: Monday to Friday (9:00 AM - 5:00 PM) Evenings & weekends as required Ideal Start Date: As soon as possible End Date: Number of Openings: 1 Posting Intent: Immediate Need Pay Range: Payband H - $38.09 - $44.04 (Start rate: $38.09) For all Academic/Faculty positions, the compensation step will be determined based on receiving and verifying relevant formal education through official transcripts and relevant work experience, in accordance with the salary placement calculation. For professor positions, we require copies of official transcripts directly from the issuing institution or credential evaluation from World Education Services (WES) or International Credential Assessment Service (ICAS). However, we recommend that candidates gather any supporting documentation (e.g., unofficial transcripts, scan of credentials) in advance to support their applications in the event that they are successful in the hiring process.

Note: As part of our pre-employment process, we validate employment and education credentials at the time of an offer for all positions.

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

Seneca Polytechnic is Canada’s leading, and Ontario's first, polytechnic with more than 40,000 full-time students and 18,500 part-time students. Since opening our doors for the first time more than 55 years ago, we remain dedicated to getting our students career and world-ready.

None of this happens without the exceptional employees of Seneca – the faculty, support staff and administrators – who show their commitment to our students and their success every day. The student experience. The employee experience. The community experience. The Seneca experience is a differentiator.

We are proud to be building the equitable Seneca, and welcome applications from candidates who can contribute to the diversity of lived experiences, perspectives, and approaches. Joining Seneca means being part of an inclusive community working hard to dismantle barriers to access, student success, and employee potential. Learn more about how we are building an equitable Seneca

Seneca is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 . Upon request, accommodation will be provided in all parts of the application and hiring process. If you require accommodation, please contact [email protected].