Recovery and Collections Officer (Debt Collector)

Overview

Debt Collection and Recovery

• Contact customers with overdue accounts through phone calls, emails, letters, or visits.
• Negotiate payment arrangements and repayment plans.
• Follow up on outstanding balances until payment is received.

Account Monitoring

• Review and monitor delinquent accounts regularly.
• Identify high-risk accounts and prioritize recovery actions.
• Maintain accurate records of collection activities.

Customer Communication

• Explain outstanding balances, penalties, and payment options to customers.
• Handle customer inquiries and disputes professionally.
• Maintain a balance between effective recovery and customer service.
• Negotiation and Settlement
• Negotiate settlements, payment schedules, or restructuring arrangements when authorized.
• Recommend appropriate recovery strategies based on customer circumstances.
• Documentation and Reporting
• Prepare collection reports and recovery status updates.
• Update customer account information in the system.
• Ensure all collection activities are properly documented.

Compliance and Risk Management

• Adhere to company policies, regulations, and debt collection laws.
• Ensure ethical collection practices are followed.
• Escalate cases requiring legal action or external recovery agencies.

Collaboration

• Coordinate with finance, legal, customer service, and sales teams.
• Support audits and provide required documentation.
• Assist management in reducing overall delinquency rates.

Collections & Follow-ups

• Ensure timely follow-up with customers for overdue payments through calls, emails, and payment links.
• Managed a portfolio of delinquent accounts and achieved monthly recovery targets.
• Ensure actions are taken as per company PNP/SOP guidelines for overdue and delinquent cases.
• Negotiated payment plans that reduced overdue balances and improved collection rates
• Conduct regular follow-ups and reviews on pending, disputed, and critical accounts.
• Ensure prompt and professional responses to customer queries related to invoices and SOA
• Maintained accurate collection records and prepared recovery performance reports.
• Negotiate payment plans, settlements, or commitments within company policy, with a focus on minimizing legal escalations.
• Coordinate and follow up on cases handed over to pre-Legal / legal dept on a regular basis
• Ensure collections are achieved without impacting long-term customer relationships.
• Perform additional functions as directed or assigned by the Managers.