Receptionist

Job summary

Reception and customer service

• Welcome on-site visitors, determine their business, and announce or direct them to appropriate personnel.
• Answer calls, determine callers’ needs, provide telephone information, and transfer calls or take and relay messages.
• Retrieve voicemail messages and forward them to appropriate personnel.
• Answer questions about the organization and provide callers with its address, directions, and other information.
• Ensure callers and customers are assisted and that a positive business image is presented.

Administration and office support

• Receive, sort, and route mail and publications.
• Monitor visitor access and issue passes when required.
• Schedule meetings and conference rooms; maintain records of calls and visitor activity.
• Perform clerical work such as typing, proofreading, filing, and sorting mail; keep the reception area tidy.
• Use computer systems to enter data or process information.
• Fulfill responsibilities cost-effectively, implement corporate policies and procedures, and attend periodic training.

Qualifications and skills

• High school degree.
• Proficiency in spoken and written Arabic and English.
• Good organizational, communication, interpersonal, and time-management skills, with strong attention to detail.
• No prior experience is required.