Receptionist / Patient Coordinator
Role Overview
The clinic is seeking experienced and professional Receptionists or Patient Coordinators.
Candidates should have clinical or aesthetic healthcare experience, strong communication and client-handling skills, and a focus on patient experience.
Key Skills for This Role
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About the client
A premium aesthetic and dermatology clinic in Dubai offers aesthetic medicine, dermatology, and hair-restoration services.
The clinic focuses on personalized treatments, high clinical-care standards, and a premium patient experience.
About the role
The clinic is seeking experienced and professional Receptionists or Patient Coordinators.
Candidates should have clinical or aesthetic healthcare experience, strong communication and client-handling skills, and a focus on patient experience.
Key responsibilities
- Manage the patient journey from initial inquiries and appointment scheduling through treatment coordination and follow-ups.
- Welcome patients and provide a professional, personalized front-desk experience.
- Handle inquiries through phone calls, WhatsApp, email, and in-person communication.
- Coordinate appointments, consultations, and treatment schedules with clinical staff.
- Explain services, aesthetic treatments, and packages while supporting patient conversion and retention.
- Maintain accurate patient records, schedules, and administrative documentation while ensuring confidentiality.
- Handle patient concerns and feedback professionally and maintain strong customer-service and clinic-operations standards.
Requirements
- Previous clinical experience as a Receptionist or Patient Coordinator is mandatory.
- Aesthetic, dermatology, cosmetic surgery, or premium healthcare clinic experience is highly preferred.
- Strong patient coordination, appointment-management, client-relations, communication, interpersonal, and customer-service skills.
- Sales, treatment-coordination, patient-conversion, and retention experience is an advantage.
- Professional presentation and confidence interacting with VIP and high-profile clientele.
- Strong organization and multitasking in a fast-paced clinic environment.
- Availability for full-time employment in Dubai.
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