Operation Executive
Role Overview
Operations Executive role supporting daily business operations, interdepartmental workflow, service delivery, and company objectives.
Key Skills for This Role
Full Job Posting
Role overview
Operations Executive role supporting daily business operations, interdepartmental workflow, service delivery, and company objectives.
Operations and performance
- Oversee daily activities, workloads, task allocation, timelines, and coordination with departments and service centres.
- Monitor operational performance against KPIs, targets, and SLAs; track productivity, transaction volumes, pending tasks, and service delivery.
- Prepare daily, weekly, and monthly reports, identify performance gaps, and follow up on targets.
- Coordinate teams, task assignments, pending work, attendance, shift coverage, and manpower requirements; escalate risks and staffing concerns.
Process and issue resolution
- Review processes and identify opportunities to improve efficiency, accuracy, consistency, and quality.
- Identify recurring errors, delays, complaints, service issues, and discrepancies; recommend corrective actions and coordinate resolution.
- Assist with developing and updating SOPs and internal workflows; maintain documentation and records against internal standards.
- Coordinate with HR, Finance, IT, and Customer Service, escalate critical issues with recommended solutions, and follow up on corrective actions.
Qualifications and experience
- Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
- At least 2–4 years of experience in operations management, operations coordination, or a similar role.
- Experience in a multi-branch, service-oriented, or customer-facing business environment is advantageous.
- Strong knowledge of operational workflows, KPI monitoring, reporting, and process improvement.
- Experience using MS Excel, reporting tools, and operational management systems.
- Strong organizational, analytical, problem-solving, communication, and coordination skills; ability to manage competing priorities under pressure.
Performance indicators
Achievement of operational targets and KPIs and timely completion of daily activities.
Reduction in pending tasks, processing delays, and operational errors; improved productivity and workflow efficiency.
Compliance with internal procedures and service-level standards.
Timely, accurate operational reports and effective resolution of issues.
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