Receptionist - Medical Clinic

About This Role

Job Summary:
We are seeking a professional and customer-focused Receptionist to join our clinic. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing front desk operations and administrative tasks.

Key Responsibilities:

• Answer, screen, and direct incoming calls to the appropriate personnel
• Take and relay messages accurately and promptly
• Welcome and assist patients and visitors in a courteous manner
• Schedule and manage patient appointments
• Provide accurate information to patients and handle inquiries (in person and over the phone)
• Maintain a clean, organized, and professional reception area at all times
• Direct patients to the appropriate departments or service areas
• Open and maintain electronic medical records, ensuring all required patient information is completed
• Obtain and file patient consent forms as required
• Handle administrative requests such as ID processing, supplies coordination, and other assigned tasks
• Prepare and submit incident reports when necessary
• Ensure compliance with healthcare information and cybersecurity standards (e.g., ADHICS)
• Perform other administrative and clerical duties as assigned

Requirements:

• Proven experience as a receptionist or in a similar administrative role (preferably in a healthcare setting)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Professional appearance and customer-service attitude
• Basic computer skills and familiarity with electronic medical record systems
• Ability to handle confidential information with discretion
• Fluency in English (Arabic is an advantage)

Preferred Qualifications:

• Previous experience in a clinic or hospital environment
• Knowledge of healthcare regulations and patient handling procedure

Job Types: Full-time, Permanent

Pay: AED3,000.00 per month

Application Question(s):

• What is your current salary?
• What are your monthly salary expectations for this position?
• When is your notice period?

Experience:

• Receptionist: 1 year (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)

Location:

• Al-Ayn (Preferred)

Work Location: In person