Receptionist

About This Role

Primary Purpose :

Welcoming the first point of contact for clients and visitors.

reet visitors and serve as the first point of contact for a business or organization, creating a positive first impression while guiding people to their destination.

Key Accountabilities:

• Greet visitors professionally, announce their arrival to the appropriate staff, and ensure the reception area is tidy and presentable.
• Answer, screen, and forward incoming phone calls, take detailed messages, and handle general inquiries in person, via phone, or email.
• Perform various administrative duties such as filing, scanning, data entry, and photocopying.
• Manage meeting room bookings and calendars, arrange travel and accommodations, and schedule appointments.
• Receive, sort, and distribute incoming and outgoing mail and packages.
• Monitor and order office supplies, keep the reception area well-stocked and clean, and liaise with facilities staff for office upkeep.
• Maintain office security by monitoring logbooks, issuing visitor badges, and controlling access to the building.
• Be responsible for ensuring safety procedures are followed at all times.
• Perform various administrative and clerical duties such as data entry, filing, photocopying, scanning, and preparing documents or reports.
• Manage appointment schedules, update calendars, and book meeting rooms.
• Maintain a clean, tidy, and presentable reception area, including lobby and waiting areas.
• Answer, screen, and direct incoming phone calls efficiently.
• Answer inquiries and provide basic company information.
• Monitor building access, issue visitor passes/badges, and maintain visitor logs.
• Performs any work requested by the direct manager.

**Qualifications

:**

**Education

:**

A diploma in Business Administration or equivalent is the standard minimum requirement.

**Experience

:**

1-2 Years in Same Role .

**Skills

:**

• Speaking clearly and writing professionally are essential for interacting with visitors and clients and for maintaining records.
• Providing a positive and helpful experience for all visitors and callers, including handling complaints calmly and empathetically.
• The ability to build relationships and work well with a variety of people in a friendly and professional manner.
• Keeping the reception area and administrative tasks tidy and well-ordered, including managing mail and filing.
• Handling incoming calls professionally by answering, transferring, and placing calls on hold smoothly.