Receptionist
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About the Role
Job Title: Receptionist / Front Office Agent Location: Doha, Qatar Company: Safir Doha Hotel Job Type: Full-Time Job Description Safir Doha Hotel is seeking a friendly, professional, and customer-oriented Receptionist / Front Office Agent to join our Front Office team.
Key Skills for This Role
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Job Description
Safir Doha Hotel is seeking a friendly, professional, and customer-oriented **Receptionist / Front Office Agent** to join our Front Office team.
The successful candidate will be responsible for providing excellent guest service, ensuring smooth check-in and check-out procedures, and assisting guests with their inquiries to create a positive hotel experience.
Key Responsibilities
- Greet and welcome guests in a professional and courteous manner.
- Handle **guest check-in and check-out procedures** efficiently.
- Manage reservations, room assignments, and guest requests.
- Answer phone calls and respond to guest inquiries promptly.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with Housekeeping and other departments to ensure guest satisfaction.
- Handle guest complaints and escalate issues when necessary.
- Maintain accurate guest records and billing information in the hotel system.
- Ensure the reception area is organized and presentable at all times.
Requirements
- Diploma or Bachelor’s Degree in **Hospitality Management or related field** is preferred.
- Minimum **1–2 years of experience in Front Office or customer service**, preferably in the hospitality industry.
- Good communication and interpersonal skills.
- Presentable, friendly, and professional attitude.
- Ability to work in **rotational shifts**, including weekends and holidays.
- Knowledge of **hotel reservation systems and Microsoft Office** is an advantage.
Preferred Qualifications
- Previous experience working in a **hotel Front Office**.
- Knowledge of **PMS systems (Opera or similar)** is an advantage.
- Multilingual skills are a plus.
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