Receptionist

Overview

1. Front Desk Management

• Greet and welcome visitors in a professional and friendly manner
• Direct guests to the appropriate person or department
• Maintain a tidy and presentable reception area

2. Communication Handling

• Answer, screen, and forward incoming phone calls
• Respond to emails and general inquiries promptly
• Take and relay accurate messages

3. Administrative Support

• Perform basic clerical tasks such as filing, photocopying, and data entry
• Manage office correspondence (emails, letters, packages)
• Assist other departments with administrative duties when needed

4. Appointment Scheduling

• Schedule, confirm, and manage appointments or meetings
• Maintain calendars for staff or management
• Coordinate meeting room bookings

5. Customer Service

• Handle client or visitor concerns professionally
• Provide information about services, policies, or directions
• Ensure a positive first impression of the organization

6. Record Keeping

• Maintain visitor logs and records
• Update and organize contact lists and databases
• Ensure confidentiality of sensitive information

7. Office Coordination

• Monitor and order office supplies
• Coordinate with maintenance or service providers when necessary
• Assist in organizing office events or meetings

8. Security & Compliance

• Follow security procedures for visitors (sign-in, ID checks if required)
• Ensure workplace policies are followed
• Report any unusual or suspicious activity