Receptionist/Data Entry Operator

Role Overview:

The Receptionist / Data Entry Operator will serve as the first point of contact for customers, ensuring seamless communication and efficient handling of customer requests. The role includes managing incoming calls, onboarding new clients, coordinating documents for Export & B2B operations, and maintaining accurate updates on Hayaza status for customers.

Key Responsibilities:

• Professionally attend and manage incoming calls, responding to customer inquiries and providing guidance as needed.

• Onboard new customers by collecting, verifying, and organizing all required documents for Export & B2B transactions.

• Follow up on pending documentation to ensure timely completion and smooth processing of orders.

• Update and maintain accurate customer records and status updates in the Hayaza system.

• Maintain organized digital and physical filing systems, ensuring documents are complete and easily accessible.

• Assist sales and operations teams with administrative tasks, including preparing forms, correspondence, and internal reports.

• Provide regular updates to customers regarding their requests, documentation status, or any delays.

• Coordinate with internal teams to resolve issues quickly and escalate matters to management when necessary.

• Support process improvements by suggesting ways to streamline documentation and customer communication.