Receptionist

Role overview

Reception and customer communication

• Welcome visitors, customers, and business partners and direct them to the appropriate department.
• Answer incoming calls, respond to general inquiries, and transfer calls; handle incoming and outgoing emails, messages, and correspondence.
• Provide basic information about company services and direct service-related inquiries to sales or operations.
• Coordinate with internal departments so customer inquiries are handled promptly.

Office administration

• Maintain a clean, organized, professional reception area; schedule appointments, coordinate meetings, and maintain visitor records.
• Receive, sort, and distribute mail, courier packages, and business documents; prepare, scan, photocopy, and file office documents.
• Maintain accurate call, visitor, and daily reception records; assist with data entry and routine office tasks.
• Monitor stationery and arrange replenishment; assist with quotations, service documents, and other office correspondence when needed.
• Maintain confidentiality when handling customer details and company information; perform additional reception and administrative duties assigned by management.

Qualifications and skills

• High school diploma or bachelor's degree in Business Administration or a related field preferred.
• Previous receptionist, front desk executive, or administrative assistant experience is advantageous.
• Excellent spoken and written English; knowledge of additional languages is advantageous.
• Good telephone etiquette, professional customer service, basic computer knowledge, and familiarity with Word, Excel, and Outlook.
• Ability to handle calls, visitors, and administrative tasks efficiently; strong organization, time management, interpersonal, and problem-solving skills.
• Professional and friendly manner, attention to detail, and ability to work independently and coordinate across departments.

Preferred experience

• Experience in logistics, moving, freight, or customer service is preferred.
• Familiarity with customer inquiries, service bookings, or courier documentation is preferred.