Reception Team Member
Key Skills for This Role
Full Job Posting
Required Skills
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Proficiency in phone etiquette and call management
- Proficiency in data entry and basic computer literacy
- Ability to multitask and prioritize effectively in a fast-paced environment
- Attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information discretely
- Professional presentation and demeanor
- Reliability and strong time management skills
- Ability to work collaboratively within a team environment
Preferred Skills
- Experience recognizing and maximizing sales opportunities
- Problem-solving and conflict resolution abilities
- Experience with reservation management systems
- Knowledge of hospitality or corporate reception environments
- Ability to remain calm and empathetic when handling challenging situations
Experience
- Previous customer-facing or reception experience (preferred)
- Background in hospitality, corporate, or professional services environment (preferred)
- Education/Certifications:
- None required
- Domain Expertise:
- Familiarity with reception operations and guest services (preferred)
- This is a flexible role. Hourly pay is £13.45 per hour.
- Join us at Accor, where life pulses with passion!
- As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
- By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
- You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
- You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
- Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
- Excellent verbal and written communication skills
- Strong interpersonal and customer service abilities
- Proficiency in phone etiquette and call management
- Proficiency in data entry and basic computer literacy
- Ability to multitask and prioritize effectively in a fast-paced environment
- Attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information discretely
- Professional presentation and demeanor
- Reliability and strong time management skills
- Ability to work collaboratively within a team environment
- Experience recognizing and maximizing sales opportunities
- Problem-solving and conflict resolution abilities
- Experience with reservation management systems
- Knowledge of hospitality or corporate reception environments
- Ability to remain calm and empathetic when handling challenging situations
About Fairmont Hotels & Resorts
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