Front Office Agent - Fairmont The Red Sea

About the Company

Overview

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in and check-out procedures.
• Manage guest reservations, modifications, and cancellations using hotel management systems and maintain accurate records.
• Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Provide concierge services, including recommendations for local attractions, dining, and activities in the Umluj area.
• Process payments and handle financial transactions accurately and securely.
• Communicate effectively with guests via phone, email, and in-person interactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain the front desk area in an organized and professional manner.
• Manage multiple tasks simultaneously while prioritizing guest needs and maintaining composure during peak periods.
• Uphold Fairmont service standards and contribute to a positive team environment.

Qualifications

• Minimum 2 years of customer service experience, preferably in a luxury hotel or hospitality environment.
• Fluency in Arabic and English; additional language skills are highly desirable.
• Proficiency with hotel property management systems (PMS) and reservation software.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Professional demeanor with a customer-focused mindset and genuine passion for hospitality.
• Strong organizational and time management skills with the ability to multitask effectively.
• Problem-solving abilities and conflict resolution experience.
• Attention to detail and accuracy in handling guest information and transactions.
• Ability to work flexible schedules, including evenings, weekends, and holidays as required.
• Knowledge of Saudi Arabian hospitality standards and cultural awareness.

Additional Information