Banquet Supervisor - Arabic Speaker

Role overview

Event operations and service

• Supervise setup, execution, and breakdown of conferences, meetings, weddings, gala dinners, corporate functions, and VIP events.
• Prepare function rooms and event spaces to match Banquet Event Orders (BEOs), hotel standards, and client specifications.
• Conduct pre-shift and pre-event briefings and monitor service quality, professionalism, and attention to detail.
• Coordinate event execution with Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams.
• Arrange and maintain banquet equipment, furniture, audio-visual needs, amenities, venues, storage areas, and service stations.

Guest service and team supervision

• Serve as primary contact for Arabic-speaking guests and clients; respond to requests and concerns and build relationships with organizers and VIP clients.
• Address guest feedback, report it when needed, and resolve operational challenges to support guest satisfaction.
• Allocate duties, monitor performance, motivate colleagues, and provide on-the-job training, coaching, and mentoring.
• Promote teamwork and professional conduct and ensure colleagues follow grooming and uniform standards.

Compliance and administration

• Follow hotel policies, food-safety regulations, hygiene standards, health and safety procedures, and emergency requirements.
• Maintain cleanliness and organization and ensure proper handling, storage, and maintenance of banquet equipment.
• Complete operational reports, attendance records, and shift documentation; assist with inventory, supplies, manpower planning, and scheduling.
• Report maintenance issues and operational concerns promptly.

Qualifications and experience

• Minimum 2–3 years of supervisory experience in banquets, Food & Beverage, or events operations within a luxury hotel or upscale hospitality environment.
• Fluency in spoken and written Arabic and English is mandatory.
• Strong leadership, supervisory, team-management, guest-relations, interpersonal, communication, and problem-solving capabilities.
• Ability to work effectively in a fast-paced, high-volume environment with strong attention to detail and organization.
• Knowledge of luxury hotel banquet operations and service standards.

Desirable experience and tools

• Experience managing large-scale events, weddings, and VIP functions is highly desirable.
• Proficiency in Microsoft Office and hospitality management systems is an advantage.

Work environment

• The position operates in a luxury hotel banquet and event environment in Abu Dhabi.