Quality Specialist / Executive Assistant to GM

Position summary

Office and guest support

• Greet office visitors, determine the purpose of their visit, and direct or escort them to their destination.
• Handle routine letters and correspondence, take and distribute meeting minutes, and manage incoming and outgoing mail.
• Maintain computer- and paper-based filing systems for records, reports, and documents.
• Prepare letters, memos, and other documents; transmit information and documents using standard office equipment.
• Update database records, files, and reservations and answer inquiries.
• Document guest requests and complaints and communicate them to appropriate personnel.
• Welcome guests, anticipate and address service needs, and assist individuals with disabilities.

Role expectations

• Follow company policies and procedures; maintain a clean, professional uniform and personal appearance.
• Protect confidential information and company assets.
• Build positive working relationships, support team goals, and listen and respond to employee concerns.
• Use clear professional language and appropriate telephone etiquette.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable duties as requested by supervisors.

About the employer