Quality Manager

Role overview

Governance and quality processes

• Maintain the country quality management system and ISO certification until global accreditation is achieved.
• Ensure governmental, legal, statutory, and country legislative requirements are met.
• Implement, maintain, and control quality processes and procedures; support integration and effectiveness across functions.
• Support internal and external audits, ensure country audits are performed, and serve as management representative for ISO certification.
• Manage nonconformance and corrective action systems, implement continuous improvement, and measure process KPIs.

Training, reporting, and resources

• Ensure personnel are trained in the QMS and communicate and train staff on quality-system changes.
• Identify and implement lessons learned and maintain the country QMS iNet site.
• Report and trend KPIs for deviations, audits, corrective actions, and lessons learned; monitor cost of quality.
• Manage QA resources and coordinate quality staff to support projects.

Qualifications and experience

• 5–7+ years of progressive quality management or other applicable experience within a multinational engineering or professional services firm, including related-industry assignments.
• Knowledge of ISO 9001:2015, quality assurance and quality control programs, quality management systems, benchmarking, and quality process auditing.
• A bachelor's or master's degree in engineering, management, quality, or business is preferred.

Training and competencies

• Change management, process improvement, and Lean training are listed.
• ASQ Manager of Quality/Organizational Excellence certification is preferred; other listed credentials include Certified Quality Auditor, appropriate ISO certification, and project management certification or PMI membership.
• Requires clear communication of complex issues, time management, multitasking, sound decision-making, and prioritization.

Compensation

• The stated base salary range is CAD 85,000–110,000; the source does not specify a pay cadence.