Quality Manager

Role overview

Governance and compliance

• Coordinate implementation, administration, and monitoring of global QMS governance and tools in the country.
• Maintain the country QMS and country ISO certification until global accreditation is achieved.
• Ensure applicable governmental, legal, statutory, and country legislative requirements are met.
• Serve as management representative for ISO certification and record exceptions; recommend changes to Global Quality Leaders.

Quality processes and audits

• Implement, maintain, and control quality processes and procedures and support integration and effectiveness across functions.
• Support internal and external audits and ensure country audits are performed.
• Manage country non-conformance and corrective action systems and implement continuous improvement.
• Measure and evaluate process KPIs and implement process controls and improvement systems.

Training, reporting, and resources

• Ensure personnel are trained on QMS procedures and communicate or train them on system changes.
• Identify and implement lessons learned and maintain the country QMS iNet site.
• Report and trend quality KPIs for deviations, audits, corrective actions, and lessons learned; monitor country cost of quality.
• Manage QA resources and coordinate quality staff to support projects; contribute to the Global Integrated Management System.

Qualifications and experience

• 5–7+ years of progressive quality management or other applicable experience, including assignments in a related industry.
• Bachelor’s or master’s degree in engineering, management, quality, or business is preferred.
• Knowledge of ISO 9001:2015 requirements and quality assurance and quality control techniques.
• Knowledge of quality management systems, benchmarking, and quality process auditing principles and practices.

Training and certifications

• Training in change management, process improvement, and Lean skills.
• ASQ Manager of Quality/Organizational Excellence certification is preferred.
• Certified Quality Auditor, ISO certification as appropriate, Certified Project Manager, or Project Management Institute membership or country equivalent are listed qualifications.

Additional competencies

• Communicate complex issues clearly and authoritatively to diverse audiences, orally and in writing.
• Manage time, multitask, make sound decisions, and handle competing priorities.
• Understand and consistently apply organizational mission, values, and goals.

Compensation

• The stated base salary range is CAD 85,000–110,000; no pay cadence is specified.