Quality Manager (Healthcare)

About This Role

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Industry: Healthcare

Position Summary:

A leading healthcare organization in Riyadh is seeking a highly experienced and strategic Quality Manager to lead and enhance quality, patient safety, and accreditation initiatives across its medical services.

The ideal candidate will play a critical role in driving compliance with national and international healthcare standards, improving clinical and operational performance, and fostering a culture of continuous quality improvement.

Key Responsibilities:

Quality & Accreditation Management

• Lead the development and implementation of quality management systems across all departments.
• Ensure full compliance with healthcare regulatory bodies such as CBAHI, MOH, and other relevant standards.
• Prepare and manage accreditation processes, audits, and site inspections.

Patient Safety & Risk Management

• Establish and monitor patient safety programs and incident reporting systems.
• Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
• Promote a strong culture of safety and accountability.

Performance Improvement

• Develop KPIs and quality indicators aligned with organizational goals.
• Monitor performance dashboards and drive continuous improvement initiatives.
• Analyze data trends to identify gaps and implement improvement plans.

Policies & Compliance

• Develop, review, and update policies, procedures, and clinical protocols.
• Ensure compliance with internal policies and external regulatory requirements.
• Lead internal audits and compliance reviews.

Leadership & Training

• Lead and mentor the quality team.
• Conduct training and awareness programs related to quality and patient safety.
• Collaborate with clinical and administrative departments to ensure alignment.

Requirements:

• Bachelor’s degree in Healthcare Administration, Quality Management, Nursing, or related field (Master’s preferred).
• Minimum 5–10 years of experience in healthcare quality, preferably within hospitals or medical centers.
• Strong experience in CBAHI accreditation and healthcare compliance in KSA.
• Professional certifications such as:
• CPHQ (Certified Professional in Healthcare Quality) – Preferred
• Lean Six Sigma – Advantage
• Strong knowledge of quality tools, KPIs, and audit methodologies.
• Excellent leadership, analytical, and communication skills.

What We’re Looking For:

• Strategic thinker with hands-on execution capability
• Strong background in healthcare accreditation and audits
• Ability to influence stakeholders and drive change
• Detail-oriented with a passion for excellence in patient care