Quality Management System officer

About This Role

Implement and maintain the Quality Management System (QMS), the Energy Management System (EnMS) to meet EIL's Health, Safety, Security, Environment, Quality (HSSEQ) & Sustainability objectives.

Review and evaluate processes of all functions and implement improvements to be aligned with ENOC Operational Excellence framework.

Under the direct supervision of the General Manager, the incumbent will provide analytical support including detailed reporting for various key performance indicators (KPIs) undertaken by the Terminal, to achieve HTL strategical objectives.

Principal

Accountabilities

With direct day-to-day reporting to the General Manager, the incumbent is principally accountable to implement, administer and coordinate EIL Quality Management System (QMS) activities including e-system and documentation to comply with ISO 9001, ISO14001, ISO 45001, ISO 50001, local legislations, corporate and customer requirements and applicable international standards, in consultation with all managers.

Quality

Management

Ensure that all processes of the Quality Management System are established and effectively maintained.

Provide analytical and administrative support for collating all data such as the HSSEQ KPIs, Sustainability performance, Management Reviews (Monthly & Quarterly), etc foi the KPls Reporting to HTL, ENOC Group for tracking and monitoring of all targets and plans with appropriate actions.

Organise and facilitate the IMS and the EnMS Review meetings, to support the performance of the HSSEQ and Energy Management Systemsrespectively, maintaining the minutes of the meeting and tracking for the required actions.

Lead the Quality Management review meetings.

Coordinate in the formulating and implementing the QMS and EnMS plans and programmes to promote a quality culture, awareness programme in the terminal and for continual improvement in consultation with the respective managers.

Support in maintaining the documentation, coordinating the compliance and certification of ISO 9001, ISO 14001, ISO 45001, ISO 50001 and in line with the terminal's policy.

Audit Management

System

Formulate, coordinate, and implement all required Audit Programmes in consultation with all managers to ensure the terminal's efficacies.

Liaise and coordinate (internally and externally) for all audits to ensure compliance and effectiveness of the Management Systems.

Ensure that all internalauditors are properlytrained and competentto execute their assignments, where required.

Review the audits' feedbacks, findings, recommendations, and implementation of action plans and tracking the status.

OperationalExcellence

Under the supervision of the General Manager formulate and implement the Operational Excellence Framework in line with ENOC strategies.

Collate all the requireddata, analyse, and prepare quarterly/ annual reportsto EIL Management.

Customer Care System

Investigate, analyse, and review all Non-Conformance Reports (NCRs) especially related to quality non-conforming events and customer complaints are in compliance with the appropriate procedures and verify the effectiveness of the corrective actions taken.

Analyse customer care data and provided reports on all outstanding issues to the Terminals Manager.

Other Administrative

& Analytical

Support

Through the audit process anticipates business problems, evaluatethe impact, and recommends solutions.

Support the EmergencyIvlanagement Team as required during crisis management.

Carry out ad hoc assignments relatedto process improvements as directed by Line Manager.