Quality Insights Manager

Role overview

What you'll do

• Reassess the quality insights framework and define metrics, reporting cadences, and audiences.
• Connect upstream Qarma inspection data with post-market defects and customer claims.
• Standardize defect codes and quality taxonomy.
• Build actionable dashboards and reports with the BIA team.
• Lead root-cause investigations using 5 Whys, Fishbone, or DMAIC.
• Recommend CAPA actions and review their effectiveness with Quality Operations.
• Track COPQ trends and communicate financial impacts.
• Provide trend analysis to support range decisions and supplier accountability.
• Manage and coach two analysts toward hypothesis-driven work.
• Collaborate with vendor quality, sourcing, and operations to resolve systemic defects.
• Travel may be required, up to 10%.

Who you are

• 5+ years in quality management, data analytics, or continuous improvement with operational impact.
• 2+ years of direct team management experience.
• Experience building or restructuring reporting frameworks and quality processes.
• Hands-on expertise with structured root-cause analysis methods.
• Able to translate complex datasets into actionable insights for senior non-technical leaders.
• Comfortable influencing cross-functional stakeholders without direct authority.
• Proficient with BI platforms, data analysis tools, and inspection software such as Qarma.
• Bachelor's degree or college equivalent; Lean Six Sigma Green Belt or higher is preferred.
• Legally able to work in Canada and able to complete a criminal background check.
• Flexible to work across time zones, typically PST 5–8 p.m. about one day per week.

Workplace

• Hybrid role based at Article's Vancouver headquarters, with three office days per week.
• May work remotely from anywhere in the world for up to three weeks, as described in the posting.

Compensation

• Salary range is $120,000 to $140,000; the posting does not state a pay cadence.

Benefits

• Eligible employees may receive a cash bonus when Article meets annual financial goals.
• Includes 4% RRSP matching, 20 vacation days, one Inclusion and Diversity Day, and six well-being days.
• Health and dental benefits, a $1,000 health/lifestyle spending account, and other wellness resources are offered.

Schedule

• Requires flexibility to work across time zones, typically PST 5–8 p.m. about one day per week.