HQ Operations Manager

Role overview

Responsibilities

• Oversee reception, workplace hospitality, shared spaces, warehouse activities, and employee services.
• Lead and develop a team of up to 10, including two team leads; manage performance, staffing, and workload planning.
• Set service standards, procedures, and daily operating routines.
• Coordinate maintenance, vendors, workplace improvements, office moves, and space utilization.
• Oversee warehouse storage, inventory, product movement, and swatch fulfillment.
• Administer employee travel, provider coordination, routine inquiries, and backup approvals.
• Support employee events and meetings, including budget and vendor coordination.
• Manage budgets, purchasing, invoice reviews, vendor agreements, and delegated cost controls.
• Work with internal teams and external providers to resolve issues and improve processes.

Qualifications

• Experience in operations management or a similar office, hospitality, or guest services role.
• Strong customer service background and previous team management experience.
• Experience managing and negotiating with property management companies and/or city bylaw officials.
• Experience managing a workplace facility budget.
• Must be legally able to work in Canada and complete a criminal background check.
• Warehouse, HQ facilities, or hospitality operations management experience is helpful but not essential.

Salary

• Salary range is $110,000 to $120,000; the description does not specify a pay period.
• Starting salary depends on transferable skills, knowledge, experience, business needs, market data, and internal equity.
• Eligible employees may receive a cash bonus if Article meets annual financial goals.

Benefits

• Benefits include 4% RRSP matching, 20 vacation days, one Inclusion and Diversity Day, six well-being days, health and dental coverage, and a health and lifestyle spending account.
• Other perks include product discounts, virtual health resources, and workplace amenities.