Quality improvement

Who We Are

Our Global Reach

What We Offer

About The Team

Key Responsibilities

• Quality & Compliance Systems: Establish operational quality control frameworks. Develop KPIs, incentives, penalty guidelines, and SOP compliance audits.
• Risk Mitigation: Build and execute loss, damage, and customer complaint reduction schemes to hit regional target metrics.
• Ground Operations Coaching: Provide operational guidelines and coaching to local ground operations teams to improve technical and management capabilities.
• Key Account (KA) Performance: Establish workflows to maximize successful delivery rates and maintain high satisfaction for major local market Key Accounts.
• Cross-Cultural Alignment: Act as a key liaison to align regional operational frameworks with global standards.

Key Requirements

• Experience: 3+ years in ground operations, logistics quality control, or process optimization (e-commerce, express courier, or 3PL experience preferred).
• Skills: Strong logical and structured thinking with high attention to detail and data quantification skills.
• Cultural Astuteness: Proven ability to manage, motivate, and develop local operational talent in a cross-cultural environment.
• Languages: Fluency in Mandarin (Chinese) and English is required to effectively manage cross-border stakeholders. Arabic is a plus.
• *At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.
• We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.*
• Ready to apply?
• Take the next step in your career, apply now and explore the opportunities we have to offer.