Quality Assurance Officer

Key Responsibilities:

• Access to the systems in the authority to produce information about the performance of the drivers, including fines, violations, accidents, and traffic violations.

• Analyze the performance of occupational drivers such as: bus, taxi and limousine drivers according to policies and practices and identify drivers with poor performance.

• Share reports of the performance to the relevant departments, franchise companies and the training institutes.

• Cooperating with all relevant parties to implement corrective actions related to the efficiency of trainers.

• Inspect the training institutes to ensure that they follow the policy of the Authority and report any violations that are reported periodically.

• Implement such tools and techniques to ensure that quality and performance management practices & improve results.

• Obtaining the identifier of the data and analysis of the data related to the transport sector. 26

• Ensure that corrective actions are implemented by relevant departments, institutes, franchise companies, outsourcing companies to improve the performance and quality of drivers.

• Develop, implement, and maintain quality assurance policies and procedures for drivers training and licensing programs.

• Conduct regular audits and inspections of training facilities, materials, and instructors to ensure compliance with departmental standards.

• Investigate and resolve any discrepancies or non-compliance issues identified during audits or inspections.

• Collaborate with departmental staff to provide feedback and recommendations for improvement in the delivery of training programs.

• Review and analyze data related to drivers training and licensing to identify trends and areas for improvement.

• Serve as a point of contact for licensing institutes and handle any quality-related inquiries or complaints.

• Maintain accurate and up-to-date records of quality assurance activities and outcomes.

• Report regularly to departmental management on the status of quality assurance initiatives and outcomes.

• Conduct regular surveys with drivers training participants and licensing applicants to gather feedback on their experiences and satisfaction levels, and identify areas for improvement.

Qualifications:

• Bachelor's degree in a related field (e.g. quality assurance, public administration).

• Minimum of 2 years of experience in quality assurance, preferably in a government or regulatory environment

• Knowledge of drivers training and licensing regulations and standards

• Strong analytical skills and attention to detail 27

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Proficiency in Microsoft Office applications

Environment:

• 80% office

• 20% field

Behavioral competencies:

• Results-oriented

• Planning and organization

• Problem solving and decision-making

• Supporting change and innovation

• People management and development