back office supervisor
Skills
About This Role
Overview
Preparation, processing and presentation of reports related to raw plates
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Follow up with service providers centers for daily transaction day to day for embossing and shredding plates.
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Coordinate with service providers center for pending issues and work to solve under supervision of RTA Number plate Supervisor based on RTA procedures and policies.
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Confirm the customer details and information.
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Closure and end the transactions in the system for the collected documents.
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Receive & investigate customer queries and complaints.
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Reply to different department enquiries.
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Prepare and audit the daily report of number plate issuance.
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Collect all returned and disposed number plates.
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Conduct daily inventory inspection for the manufactured and disposed number plates.
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Perform other related duties and responsibilities associated with the position.
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Data entry to computer, prepare necessary reports/correspondence as per the requirement and instruction of the manager of section.
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Responsible of all data entry of all executed works assigned to him and report the daily progress with attached photos to the Supervisor
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Old plates recovered
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Follow up damaged plates submitted from service providers location
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Check validity of the manufactured plates with official statements and record.
Knowledge, Skills And Experience
- 4 – 6 relevant working experience.
- Basic Computer skills.
- Good listener and communicator who effectively conveys information verbally and in writing.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Fluent in English reading, writing and speaking. Arabic will be an advantage.
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