Quality Assurance Director

Purpose of the role

Key responsibilities

• Contribute to business planning and develop the operational Quality Assurance plan.
• Manage QA budget planning, utilization, progress reporting, and challenges.
• Benchmark practices and maintain QA policies, procedures, guidelines, manuals, assessment plans, and forms.
• Coordinate stakeholders and corrective action implementation.
• Analyze the impact of regulatory, managerial, and legal changes on revenue and operations.
• Monitor inspections, assessments, operational performance, revenue leakage, risks, and control gaps.
• Support tax and customs revenue forecasting, collection monitoring, and KPI assessment.
• Promote service automation and process re-engineering; direct operational oversight controls.
• Review stakeholder reports, complaints, investigations, performance gaps, and improvement actions.
• Track changes in the regulatory, social, and economic environment and communicate findings.
• Participate in key talent recruitment and guide, mentor, and support direct reports.

Education and experience

• Bachelor’s degree in Business Administration or equivalent is required.
• Master’s degree in Business Administration or equivalent is preferred.
• Eight years of relevant experience is stated as optimal; at least three years at managerial level is preferred.

Competencies

• Advanced competencies include strategic and business planning, quality management, policy making, data analytics, business excellence, and change management.
• Proficient competencies include professionalism, collaboration and communication, results orientation, customer focus, enabling change and innovation, leading by example, and team development.
• Developing competencies include strategic thinking and operational excellence.