Refund Auditor

Role purpose

Refund planning

• Review refund policies, limit utilization, risk-control authorizations, and margins for compliance with authority rules and procedures.
• Develop assessment templates and audit tools to support request analysis and timely evaluation.
• Track industry developments and taxpayer practices for use in assessments and audit reviews.
• Maintain refund manuals, eligibility criteria, legal requirements, and supporting-document guidance, including in computer-aided audit tools.

Refund operations

• Categorize and prioritize refund requests by tax and industry type and dispatch them to audit teams.
• Review applications and verify the validity of legal documents and completeness of supporting records.
• Gather desk-audit information and clarifications from taxpayers, account managers, banks, audit bureaus, government entities, and other stakeholders; coordinate with Legal on contractual structures.
• Research public sources to understand taxpayers’ business activities, structures, size, processes, and jurisdictions.
• Assess financial status, statements, capabilities, and revenue streams against benchmarks to select actual, estimated, or reduced assessment approaches.
• Investigate declarations, identify high-risk issues and non-compliance, and communicate with internal stakeholders about risks including tax evasion.
• Evaluate legal and financial observations against eligibility criteria and refund requirements to recommend approval or rejection.
• Develop audit reports and tax assessments to determine refund amounts and submit accepted refund cases for payment approvals.
• Monitor objections and appeals, coordinate with Legal Affairs or AMANA to resolve disputes, and clarify findings for testimonies.
• Maintain refund-operation systems and databases and preserve audit findings for data exchange with internal stakeholders and government agencies.

Reporting and support

• Draft refund audit reports with recommendations, conclusions, evidence, and supporting documents, and escalate them for review.

Education and experience

• A bachelor’s degree in Business Administration or equivalent is required.
• At least two years of relevant experience is required.

Competencies

• Negotiation and influence, fact-based recommendations, quality management, collection techniques, and collection planning and assessment are listed at developing level.
• Professionalism, collaboration and communication, results orientation, customer focus, and enabling change and innovation are listed at developing level.