Quality Assurance Analyst (Associate) - Glasgow

Role overview

Key responsibilities

• Review Transaction Monitoring investigations, CDD and EDD casework for quality, completeness and accuracy.
• Assess customer risk assessments and adherence to AML, KYC, Sanctions and Financial Crime policies and regulatory expectations.
• Identify quality trends and improvement areas; provide detailed, constructive feedback to investigators, analysts and operations teams.
• Support root cause analysis and remediation of quality concerns.
• Produce MI, quality reporting and thematic analysis; escalate material risks, control weaknesses and compliance concerns.
• Improve QA frameworks, methodologies and governance; collaborate across Operations, Compliance, Financial Crime, Risk and Change.

Required experience and skills

• Experience in Quality Assurance, Quality Control, Audit or Oversight in Financial Services.
• Strong understanding of Transaction Monitoring, CDD and EDD; practical knowledge of AML, KYC, Sanctions, PEP and Financial Crime requirements.
• Experience reviewing Financial Crime investigations, customer files and risk assessments.
• Ability to interpret regulatory requirements and apply internal policies.
• Strong analytical and investigative skills, attention to detail, trend identification and quality improvement recommendations.
• Excellent communication and stakeholder management; confidence giving quality feedback and managing workload in a regulated environment.

Desirable experience

• Banking, Investment Banking or Corporate Banking experience; Financial Crime remediation or regulatory-driven programme exposure.
• Experience delivering QA across multiple Financial Crime disciplines.
• Knowledge of transaction monitoring systems and case management platforms.
• ICA, ACAMS or equivalent Financial Crime qualification; experience producing MI, dashboards or quality metrics.

Benefits

• Career coaching, mentoring and upskilling opportunities.
• Assignments with global companies and opportunities to work abroad.
• Opportunities to reskill, develop new career paths and build skills.
• Annual leave and workplace pension.