Quality Assurance
Role Overview
Quick Plus is seeking a Quality Assurance Executive to maintain and improve customer service and sales operations quality.
The role focuses on call monitoring, performance evaluation, quality reporting, feedback, and process improvement.
Key Skills for This Role
Full Job Posting
Job description
Quick Plus is seeking a Quality Assurance Executive to maintain and improve customer service and sales operations quality.
The role focuses on call monitoring, performance evaluation, quality reporting, feedback, and process improvement.
Workplace and employment
- This is a full-time, in-person role in Dubai, UAE.
- Work location is in person.
Key responsibilities
- Monitor and evaluate customer service and sales calls.
- Evaluate employee performance against quality standards and guidelines.
- Identify errors, process gaps, recurring issues, and improvement opportunities.
- Prepare daily, weekly, and monthly quality reports.
- Maintain call evaluation records and quality scores.
- Provide constructive feedback to team leaders and team members.
- Work with team leaders to improve performance and customer experience.
- Ensure adherence to scripts, procedures, and company policies.
- Improve QA processes, scorecards, and evaluation methods.
Requirements
- 1.5–2 years of experience in quality assurance or a similar role.
- Experience in a call center, telesales, customer service, or similar environment is preferred.
- Strong attention to detail, analytical, communication, interpersonal, organizational, and time-management skills.
- Ability to listen to calls, evaluate performance objectively, and provide constructive feedback.
- Good working knowledge of Microsoft Excel and Word.
- Ability to prepare reports, maintain accurate documentation, and work independently and collaboratively.
- Good spoken and written English is required.
Additional language skills
- Arabic, Hindi, Malayalam, or Amharic is advantageous depending on customer and business requirements.
- Experience supporting a diverse, multilingual customer base is welcomed.
Compensation
- Salary is AED 3,000–4,000 per month.
Work environment
- The company describes the environment as professional and performance-focused.
- The role offers opportunities to develop in quality assurance and customer service operations.
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