Quality and Laboratory Governance officer

Job Description

About The Role

Laboratory Management and Laboratory Governance

• Design, implement, and maintain an ISO-aligned Quality Management System appropriate for a veterinary and zoological diagnostic laboratory.
• Manage laboratory document control systems, including SOP governance, version control, approval of workflows, and periodic review.
• Maintain risk assessment frameworks (laboratory, process, equipment, and task-based).
• Coordinate and support management review processes, quality metrics reporting, and governance documentation.

Audit, Assurance & Continuous Improvement

• Plan and conduct internal audits of laboratory processes, safety, and compliance.
• Track, document, and follow up on corrective and preventive actions (CAPAs).
• Support readiness for external audits, inspections, or accreditation-related activities.
• Identify systemic risks, trends, and recurring issues, and escalate appropriately.
• Provide objective assurance and evidence-based reporting to leadership.

Training, Competency & Induction

• Develop and maintain laboratory training, induction, and competency frameworks in collaboration with the Senior Laboratory Manager.
• Ensure training records, competency assessments, and authorizations are current and auditable.
• Support the development of role-specific SOP training and refresher programs.
• Support audit readiness through consistent operational compliance with agreed systems and standards.

Equipment and Infrastructure Governance

• Ensure traceability and documentation of equipment performance and compliance.
• Work with laboratory and facilities teams to address infrastructure-related risks.

Health, Safety & Environmental Compliance

• Support the implementation of laboratory-specific HSE policies, procedures, and risk controls.
• Conduct laboratory safety inspections and walkthroughs in collaboration with operations.
• Support incident reporting, investigation, and follow-up from a systems and governance perspective.

Collaboration, Escalation & Advisory Role

• Act as a trusted advisor to the Senior Laboratory Manager and Veterinary Pathologist on quality, safety, and compliance matters.
• Escalate significant risks, non-compliances, or systemic issues through agreed governance channels.
• Maintain constructive working relationships across Animal Health, Research, and Operations teams.
• Support a positive safety and quality culture through education, clarity, and consistency.

Qualifications & Experience

• Bachelor’s degree in a scientific, laboratory, quality, or related discipline
• Demonstrated knowledge of quality management systems, risk assessment, and compliance principles
• 3–5 years’ experience in a quality, compliance, governance, or HSE-related role
• Experience developing or maintaining SOPs, risk assessments, and compliance systems
• Exposure to audit processes, corrective actions, and governance reporting
• Strong organizational and documentation skills with excellent attention to detail
• Ability to design and implement practical systems that work in real-world environments
• Confidence to challenge and escalate issues constructively and professionally
• Strong written and verbal communication skills, with fluency in English
• Ability to work collaboratively while maintaining independence and objectivity
• High level of integrity, discretion, and professional judgement

Desirable

• Qualification or formal training in quality management, auditing, or laboratory governance
• Familiarity with ISO standards relevant to laboratories (e.g. ISO 17025, ISO 15189)
• Experience in laboratory, healthcare, veterinary, research, or regulated technical environments
• Experience working alongside operational teams without direct line management responsibility
• Experience with laboratory information systems or asset management systems
• Experience delivering training or facilitating workshops
• Familiarity with multidisciplinary animal health or scientific environment
• Shape the Future with Us
• At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
• From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences.
• We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
• We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference.
• No matter your background or expertise, there's a place for you at Miral Experiences.