Quality and Compliance Manager

Role overview

Responsibilities

• Monitor furniture-industry standards and regulatory changes and update internal compliance policies and procedures.
• Oversee product certifications, third-party testing and audits, certification records, renewals, and retesting schedules.
• Maintain and improve the QMS; oversee quality controls for incoming materials, in-process manufacturing, and final inspection.
• Define quality metrics and inspection criteria, conduct root-cause analysis, and drive corrective and preventive action.
• Lead internal audits and support external audits, including preparation and follow-up.
• Analyze quality data and lead or support Lean, Six Sigma, Kaizen, and other improvement work.
• Work with production, engineering, product development, supply chain, and suppliers to embed quality throughout the product lifecycle.
• Deliver quality training; report performance, KPIs, and audit outcomes; manage customer and regulatory inquiries.

Requirements

• Bachelor’s degree in engineering, Quality Management, Industrial Technology, or related field, or equivalent experience.
• 5+ years of quality assurance or compliance experience, ideally in furniture manufacturing or a related industrial environment.
• Working knowledge of BIFMA/ANSI standards, ISO 9001, and sustainability certification frameworks.
• Experience managing third-party audits and certification body relationships.
• Strong analytical, root-cause problem-solving, documentation, organizational, communication, and stakeholder-management skills.
• Ability to translate regulatory requirements into practical operational processes.
• CQM, CQA, or Lean Six Sigma certification is an asset, not a requirement.

Standards and certifications

• Product standards and certifications may include ANSI/BIFMA, BIFMA X5 series, ANSI/BIFMA E3, ISO 9001, CLEANAIR, and FSC.
• Lean, Six Sigma, and Kaizen are cited as examples of continuous improvement methods.

Working conditions

• The role may involve exposure to manufacturing hazards and requires PPE, including safety shoes, safety glasses, and a high-visibility safety vest, when in the plant.
• The role may require overtime and weekend work and involves presentations and desktop computer use.

Compensation and benefits

• The stated salary range is $90,000–$100,000; no pay cadence is specified.
• Benefits include extended healthcare, disability, dental and vision coverage, and opportunities for growth and development.