About This Role
📍 Location: Dubai
📄 Contract: 1 year (on TASC payroll)
💰 Salary: AED 5,000 – 6,000
🗣 Language: Arabic (Mandatory)
Key Responsibilities:
- Monitor and evaluate customer service interactions (calls, chats, emails)
- Ensure quality standards are met across all customer service verticals
- Provide feedback, coaching insights, and performance reports
- Identify gaps and recommend process improvements
- Maintain quality scorecards and documentation
Requirements:
✔ Arabic speaker (mandatory)
✔ Experience in call center quality / QA roles
✔ Background in e-commerce customer service
✔ Strong analytical and communication skills
✔ Attention to detail and ability to provide constructive feedback
📌 Ideal for candidates currently working in QA within contact centers handling e-commerce operations
Similar Jobs
Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
Concentrix · Dubai
Job Title Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description PREFERRED CANDIDATE QUALIFICATIONS – CURRENTLY AVAILABLE IN THE UAE. CAN JOIN IMMEDIATELY. As a Quality Analyst, you
3 days ago
Generate Resume ↗Quality Analyst - Telesales
Innovation IT Solution FZE LLC · Dubai
Monitor telesales calls, provide feedback, analyze performance metrics, develop quality assurance procedures, and enhance customer service skills in a telesales environment.
6 days ago
Generate Resume ↗Quality Analyst - Telesales
Innovation IT Solution FZE LLC · Dubai
Monitor telesales calls, provide feedback, analyze performance metrics, develop quality assurance procedures, and enhance customer service skills in a telesales environment.
1 weeks ago
Generate Resume ↗Quality Analyst
TASC Outsourcing · Dubai
📍 Location: Dubai 📄 Contract: 1 year (on TASC payroll) 💰 Salary: AED 5,000 – 6,500 🗣 Language: Arabic (Mandatory) Key Responsibilities: Monitor and evaluate customer service interactio
1 weeks ago
Generate Resume ↗Quality Analyst - Call center
GEIB loyalty card services llc · Dubai
Requirements Language: Fluent in English \& Arabic (mandatory) Prior experience in Telesales / Call Center (Credit Cards or Banking preferred) Strong understanding of telesales processes and customer handling Good analyt
2 weeks ago
Generate Resume ↗Quality Analyst - Customer Care
Innovation IT Solution FZE LLC · Dubai
Review recorded calls, assess agent performance, ensure compliance with quality standards, and provide feedback to enhance customer experience.
3 weeks ago
Generate Resume ↗Quality Analyst - Customer Care
Innovation IT Solution FZE LLC · Dubai
Review and assess agent performance, monitor call quality, analyze data, provide feedback, and ensure compliance with quality standards in customer service.
3 weeks ago
Generate Resume ↗Quality Analyst
GEIB loyalty card services llc · Dubai
Requirements Language: Fluent in English \& Arabic (mandatory) Experience: Prior experience in Telesales / Call Center (Credit Cards or Banking preferred) Strong understanding of telesales processes and customer handling
1 months ago
Generate Resume ↗Quality Analyst - Call center
GEIB loyalty card services llc · Dubai
Requirements Language: Fluent in English \& Arabic (mandatory) Experience: Prior experience in Telesales / Call Center (Credit Cards or Banking preferred) Strong understanding of telesales processes and customer handling
1 months ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required