QNB3767-Manager - MIS Business Analysis

Job Purpose Summary

A. Shareholder & Financial

• Provide comprehensive and cost effective solutions to user requirements.
• Monitor and measure the quality of the unit’s performance accordingly.
• Implements KPI’s and best practices for MIS Business Analysis
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External)

• Meet with users from other departments to understand and document their requirements prior to providing suitable
• solutions.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve
• improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory)

• Monitor the implementation of development lifecycle strategies, policies, standards and guidelines for design,
• selection, development and ongoing maintenance of systems.
• Monitor and recommend solutions to cater for the user business requirements and provide the most adequate
• systems to resolve these requirements.
• Recommend live operations of the systems or retirement of the system with the Group’s IT architecture based on
• business objective and strategy.
• Implement tasks according to the prioritization based on the overall business plans and other factors of limitation
• and urgencies.
• Lead the preparation and maintenance of documentation and standards for the different activities and systems
• user guides as per the overall documentation policy.
• Ensure compliance and adherence to existing standards and policies by all the Application Development staff and
• follow the most recent control objectives and best practices.

D. Learning & Knowledge

• Understand user requirements and existing structure in order to provide the proper solutions by enhancing the
• existing systems or providing new systems.
• Possess knowledge of system architecture and limitations in deciding on methods of problem solving which may
• impact overall resource availability and time to deliver changes.
• Initiate regular Application Development departmental meetings which aim to add value by discussing progress,
• problems, and any other issues of concern.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

• Bachelor Degree in Computer Science, Computer Engineering or and related field.
• At least 6 years experience in financial services with a specialization in web or mobile application development