QNB3779-Senior Associate - Retail Banking and Operation Audit

Job Purpose Summary

A. Shareholder & Financial

• Contribute to the execution of the risk-based annual plan that aligns with the Group Internal Audit strategy and
• aims to protect the organization from financial penalties, reputational damage, and operational losses arising from
• non-compliance or ineffective controls.
• Identify compliance and operational risks that could impact the Group's financial performance, brand reputation,
• and shareholder value, providing actionable recommendations for mitigation.
• Evaluate the efficiency and effectiveness of Retail Banking and Operations processes and controls to enhance the
• bank’s governance, risk management and control processes.
• Ahere to KPI’s and best practices for the Retail Banking and Operations Audit section.
• Identify cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize

benefits for the bank.

• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External)

• Build and maintain strong, independent, and collaborative relationships with the staff of Retail Banking and
• Operations Functions and other relevant business and support function.
• Communicate audit findings, risk assessments, and recommendations to diverse internal stakeholders, including
• the SVP, EVP, GCAE, and management, ensuring clear understanding of regulatory and operational risks.
• Act as a trusted advisor to Retail Banking and Operations management on matters of internal control, consumer
• protection, financial crime prevention, and regulatory adherence.
• To assist (internal) customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve
• improvements in turn-around time.
• Build and maintain good/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory)

• Conduct the full audit cycle for the Domestic Retail Banking and Operations audit engagements.
• All audit activities must be conducted in full compliance with the GIAD Audit Manual, the IIA's International
• Professional Practices Framework (IPPF), and relevant local regulations.
• Engagements: support the team leader in executing the audit engagements and ensuring own work is performed
• efficiently and effectively and meets GIAD quality standards.
• Planning phase: support the team leader in conducting detailed risk assessments and interviews with auditees to
• define and document the precise audit scope and work program in the required deliverables (APM, RCM and ToR)
• addressing the most significant risks.
• Fieldwork phase: conduct testing of assigned scope areas and support the team leader to prepare progress updates
• and interim meetings with the auditees.
• Reporting phase: draft clear and concise audit issues and recommendations supported by solid evidence, present
• audit findings to the auditees to obtain management actions.
• Issue Follow up Phase: Perform issue closure validation in accordance with the latest audit methodology and timely
• escalate potential delays to management, as needed.
• Timely conduct audit file closure procedures in accordance with the latest audit methodology and standards.
• Collaborate with peers to achieve full coverage of domestic subsidiaries, support, control and risk functions in the
• organization.
• Support the delivery of department audits, assessing the design and operating effectiveness of retail banking and
• operations controls against industry best practices and regulatory requirements.
• Assess the adequacy and effectiveness of internal controls, risk management processes, and governance
• frameworks within the retail banking and operations divisions and for enterprise-wide compliance programs.
• Identify and report on control weaknesses, process inefficiencies, and non-compliance issues specific to the
• related areas, providing actionable and value-added recommendations.
• Ensure the consistent application of internal audit methodologies, tools, and best practices across all audits
• engagements.
• Continuously provide inputs to refine and update the audit universe by identifying new products, processes, digital
• channels, and emerging regulatory requirements, ensuring comprehensive and relevant audit coverage.
• Actively contribute to the strategic integration of data analytics (tools) into the audit practice to enhance risk
• identification, efficiency, and depth of analysis.
• Contribute and ensure the implementation of continuous auditing capabilities to provide real-time assurance and
• insights.

D. Learning & Knowledge

• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Ensure to build up the necessary skills and understanding of Retail Banking and operations functions, customer
• journeys, and the complex regulatory landscape.
• Participate in ongoing professional development, rotations within GIAD and work on obtaining relevant
• certifications (e.g., CIA, CISA, CAMS, CRMA, CFA within the team to maintain expertise in the evolving banking
• landscape.
• This includes actively developing practical skills in data analytics and continuous auditing techniques
• within the audit division.

E. Legal, Regulatory, and Risk Framework Responsibilities

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,
• Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control
• Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defense principle to identify measure,
• monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
• Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.
• Maintain an in-depth knowledge of all applicable banking laws, consumer protection regulations, anti-money
• laundering (AML), counter-terrorist financing (CFT), data privacy, and market conduct regulations.
• Ensure the Retail Banking and Operations Audit function operates in full compliance with all relevant legal and
• regulatory requirements and internal Group policies.
• This includes strict adherence to the GIAD Group Audit Manual and the Global Internal Audit Standards and
• Topical Requirements.
• Contribute to the enhancement of the organization's enterprise-wide risk management and compliance
• frameworks by providing insights from audit findings, which are derived from a comprehensive and up to date
• audit universe.
• Ensure that all audit engagements rigorously assess adherence to these regulations.
• Contribute to a strong culture of compliance and ethical conduct across the organization through effective audit
• coverage and advisory services.

Education & Experience Requirements

• University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.
• At least 2 years of experience in internal audit, compliance, or a related field conducting audit within Retail Banking and Operations, preferably within a reputable Bank. - Certifications: Certified Internal Auditor (CIA) is desirable. Additional international certifications or country-specific qualifications (e.g., CPA, CISA) are highly desirable.