QNB3760-Assistant Vice President Professional Services & Insurance Procurement

Job Summary

A. Shareholder & Financial

• Implements KPI’s and best practices for the AVP role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank, which will be translated into the Category Strategies and performance plans.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B. Customer (Internal & External)

• Assist internal customers in all their procurement requests/activities and seek solution to their requests.
• Structure and deploy category management practices on his/her respective category:
• Subsegment categories and organize cross-functional working teams.
• Consolidate, map, and analyze the current situation on the categories in scope: past/current vendors, contracts, needs/requests, etc.
• Define levers of improvement (buy cheaper, buy better, buy less) in the short / medium / long term.
• Define and apply best practice contracting terms by category.
• Set up strong vendor management from vendor market analysis to vendor administrative database maintenance and link with TPRM on his/her category:
• Consolidate and update active (and then preferred vendors) repository.
• Provide outside-in vendor market view and opportunities, lead RFI process and define with business preferred vendor lists.
• Define target supplier panel strategy.
• Organize Supplier Relationship Management on his/her category:
• Classify vendors according to SRM best practices and define rules of engagement.
• Define interactions modes between vendors and various stakeholders in QNB, and communicate to vendors.
• Collect vendor feedback performance from all different involved parties in QNB, and reciprocally from vendors.
• Organize feedback sessions with vendors and QNB stakeholders and define improvement plans if relevant.
• Support across the end-to-end procurement process on large procurement requests on his/her category:
• Source to contract: Ensure progress as per expected timing, support hurdles removal, appear as main counterpart of the purchasing entity.
• Procure to pay: Resolve issues with supplier in case of escalation.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory)

• Provide input to T&C team on procurement best practices, technical specifications and operational insights for his/her respective category in alignment with the SVP Procurement Category Management, on an ongoing basis.
• Support the tasks and knowledge of wider Procurement team, ensuring that effective controls and resources are available to manage and control work volumes.
• Continuous Improvement:
• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
• Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge

• Ramp-up from the start on the knowledge required to succeed in the role, including but not limited to: procurement within Qatar-specific and region/GCC-specific context, and procurement & overall firm information/context for QNB, and category/supplier knowledge, extension to new categories / subcategories.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

E. Legal, Regulatory, and Risk Framework Responsibilities

• Comply with the defined Group Procurement Policies and Procedures.
• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education

• and Experience Requirements
• University graduate (Bachelors) preferably with a Major related field of study
• Professional accreditation related to the function is an asset.
• At least 10 years of relevant experience in procurement and 5 years as a Category Manager, and recognized experience on designated categories
• Extensive knowledge of per designated category is required.
• Experience in Financial Services or an adjacent sector is a plus