QNB3754-Manager Custody Operations and Settlement (Qatarization)

Summary

A. Shareholder & Financial

• Participate in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.
• Implements KPI’s and best practices for Manager Custody Operations & Settlement role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External)

• Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.
• Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

C. Internal (Processes, Products, Regulatory)

• Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.
• Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.
• Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.
• Work closely with the front office to be responsible for both operations work as well as corporate actions.
• Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.
• Reconcile and resolve security and cash discrepancies resulting from corporate events.
• Reconcile records at end of day and ensure all processing has been completed.
• Analyse and identify root cause for clients’ investigations, where applicable.
• Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.
• Support the Head of Operations and Accounts in the preparation of MIS reports with regards to corporate action operations and account activities.
• Coordinate with all Corporate Customers for any IPO or Dividend distribution

D. Learning & Knowledge

• Possess knowledge of developments in corporate action’s account and operations processes.
• Excellent knowledge of all related systems
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

/Experience Requirements

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 6 years of relevant experience, preferably within a highly rated international bank / operations or related experience in banking operations.