QNB3586-Assistant Manager – Technical Projects (Qatarization)

The incumbent is responsible for assisting Safety team for implementing departmental safety program; makes inspections and conducts safety training; and performs related duties as required.

The incumbent is also responsible for managing the operation of safety systems, to ensure that safety systems, procedures and other guidelines are implemented, and standards fully comply with the requirements to ensure safety of the entire Group’s International assets, properties and staff.

A. Shareholder & Financial: - Implements KPI’s and best practices for Safety. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. - Ensure that all QNB Group premises are safe.

B. Customer (Internal & External): - Manage the provision of safety services to all QNB departments, as and when required. - Co-ordinate and manage the relationship with external safety companies. - Anticipate customers’ needs and continuously revisit safety procedures to ensure offering the best standards and leading practice. - Encourage and guide people in exceeding set standards. - Identify emerging customer service problems/ opportunities and provide workable solutions. - Assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory): - Supervise routine, scheduled and emergency safety of all equipment & electrical/ mechanical systems, which are necessary for efficient QNB operations. - Prepare the schedule of tasks for the safety team for day-to-day. - Prepare safety and quality assurance checklist and schedule of safety visits for bank premises. - Prepare the safety program for each year (routine) for all electrical and mechanical equipment in all the Group premises. - Coordinate with the Purchasing Department for the purchase and requisition of any safety equipment, parts as required. - Receive higher approval of works where required and co-ordinate with the Purchasing Department to obtain quotes. - Verify & ensure the record of all security equipment delivered to Branches and monitor the maintenance cost accordingly. - Ensure compliance with all QNB policies and procedures. - Scrutinize all invoices for routine safety works, equipment & other maintenance works and forward them to concerned parties. - Ensure that all safety requirements are maintained. - Co-ordinate and monitor maintenance performed where external service providers are used. - Ensure implementation & compliance of safety policies and procedures in all QNB Group (International premises). - Review & provide guidance /assistance as required on safety systems, and system maintenance contracts for International Branches & subsidiaries - Coordinate with Branches/offices to ensure compliance of safety procedures, periodic maintenance of security equipment, etc.. - Conduct initial investigation of offenses and report findings. - Conduct safety checks to ensure safety equipment are functional (such as fire alarm & firefighting systems etc.)

D. Learning & Knowledge: - Maintain a good understanding of maintaining various equipment - Develop good planning and co-ordination safety abilities. - Ability to co-ordinate various complex projects at different locations simultaneously. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other: - Ensure high standards of confidentiality to safeguard commercially sensitive information. - Ensure safety procedures are in line with Group’s Business Continuity Management and disaster recovery requirements. - Maintain utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.